Payment Methods
We accept the following payment methods for your convenience:
Credit and debit cards (Visa, MasterCard, American Express)
Apple Pay
Google Pay
Currency
All transactions are processed in GBP (£).
Payment Processing
Payments will be processed securely through our payment gateway provider.
You will receive a confirmation email once your payment has been successfully processed.
Payment Security
We prioritise your security. All payment transactions are encrypted using SSL technology, ensuring your personal and financial information is protected.
Order Confirmation
Upon successful payment, you will receive an order confirmation email containing details of your purchase, including:
Order number
Item(s) purchased
Total amount paid
Estimated delivery date
Pre-Authorisation
For credit or debit card payments, we may preauthorise your payment to confirm funds availability. This may result in a temporary hold on your funds.
Refunds and Cancellations
We comply with UK consumer laws regarding refunds and returns.
If you wish to cancel or return your order, please refer to our Returns Policy for detailed information.
Refunds will be processed back to the original payment method within 10 days of the return approval.
Payment Disputes
If you encounter any issues with your payment or wish to dispute a transaction, please contact our customer service team promptly. We are committed to resolving any payment-related concerns swiftly.
Compliance with Regulations
Our payment practices comply with the UK’s Consumer Rights Act and the Payment Services Regulations.
Updates to This Policy
We may update this Payments Policy from time to time. Changes will be reflected on our website, and you are encouraged to review this policy periodically.
Contact Information
For questions regarding our payments policy, please contact us at:
Email: sales@pedalcraft.co.uk
Phone: 020 4525 1292